Client Survey

        

PET MEDICAL CENTER ~ LET OUR FAMILY SERVE YOURS! 

         Family Owned & Operated Since 1973

 

       1534 14th Street     Santa Monica, California 90404     Telephone: (310) 393-8218

 

 

Monday - Tuesday - Wednesday  7:30 a.m. - 8:00 p.m.    Thursday - Friday  7:30 a.m. - 6:00 p.m.   Saturdays 8:00 a.m. - 3:00 p.m.

 

We close for lunch Monday through Friday from 1:30 p.m. - 2:30 p.m.    No Doctor on site until 8:30 a.m.

 

CLICK HERE for information on Mandatory Spay & Neuter Laws

REMINDER!

Beginning

October 1st, 2008,

Pet Medical Center will no longer automatically file insurance claims.

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Telephone Us At:

(310) 393-8218

 

 

BUY YOUR PET

PRESCRIPTIONS

ONLINE - JUST

CLICK BELOW

 

Click Below For

Pet Health Videos!

 

CLICK HERE

to find out about

our Pet Packages!

 

 

 

Click Above

To Visit Our

Rainbow Bridge

Pet Memorial

 

 

 

CLICK HERE

to read our

Monthly

Newsletter

 

 

Be sure to read

Dr. Michael Yuan's

comic strip

"Cat Boxes"

 

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CLIENT SATISFACTION SURVEY

 

 

 

 

 

How did you find our services to be:  Outstanding  Very Good   Good   Fair   Poor

 

1.  Was your call handled promptly?  Yes  No

 

2.  Was our telephone response courteous & helpful? Yes  No

 

3.  Was our waiting room comfortable and clean? Yes  No

 

4.  Did your wait before seeing the doctor seem reasonable? Yes  No

 

5.  If Question 4 was no, did someone explain the reason for the delay? Yes  No

 

6.  Was the veterinary technician and/or receptionist helpful and concerned with your pet? Yes  No

 

7.  Did the veterinarian answer your questions clearly and completely? Yes  No

 

8.  Do you feel that your pet received high quality, professional care? Yes  No

 

 9.  Were you given an estimate of charges for any treatment your pet received? Yes  No

 

10.  Was our payment policy clearly communicated to you? Yes  No

 

11.  If your pet stayed with us, was it returned to you clean? Yes  No

 

12.  Would your recommend our hospital to your friends? Yes  No

 

 

Your name:               Your file number:

 

 

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