– Job Description –
Veterinary Technician – Tier II
The purpose of this position is to assist veterinarians with patient care and treatment, monitor hospitalized pets, maintain inventory, prepare prescriptions, perform routine in-house lab work, educate clients regarding veterinary care and procedures and assist with surgical procedures. Operates under the supervision of the technician team leader and the practice manager.
• Communicate with clients regarding the medical status of their pet. Provide accurate information to clients concerning fees, hospital policies and procedures, etc.
• Instruct clients as to what they should do prior to bringing their pets in for procedures, how to care for their pets after discharge from the hospital, how to administer medications, etc.
• Demonstrate warmth, courtesy and professionalism in all interactions with clients.
• Restrain animals in a safe, efficient and compassionate manner during examinations and procedures.
• Assist with moving animals throughout the hospital. Cage and remove animals as needed.
• Exercise compassion and care in all interactions with patients. Know how to properly handle difficult or contentious animals.
Assist Veterinarians / Exam Room Protocol
• Follow established procedures in order to assist veterinarians with examinations and facilitate the flow of clients and patients through the out-patient clinic. Consult with veterinarians on a daily basis to plan each day’s activities. Keep doctors apprised of potential problems, discussions with clients, etc.
• Review medical records and notes made by the admitting receptionist in order to discern the nature of the visit and any tests or procedures that may be needed.
• Greet clients and escort them and their pets into an exam room. Place the patient on the exam table and prepare for the doctor to enter the room. Obtain basic information (weight, temperature, etc) on the pet.
• Discuss with the client the reason for the visit (chief complaint), any symptoms or problems being experienced, and any procedures that may need to be done (i.e. vaccinations, fecal or heartworm tests, etc). Utilize a pre-exam checklist, lifestyle surgery and any other applicable client educational pieces to ensure that all medical needs are covered.
• Obtain any lab samples that may be needed from the pet. Utilize a fecal loop when necessary. Anticipate and prepare any medications or vaccines the doctor will need to treat the patient.
• Notify the veterinarian when patients in the exam room are ready to be seen. Advise the veterinarian of the information already known such as the nature of the visit, preventive procedures due, tests that are to be run, etc. Assist the veterinarian within the exam room by restraining the animal, preparing forms, obtaining instruments, etc. Remain in the exam room until excused by the doctor.
• Perform any lab work that may be needed or make sure that lab work is performed by another team member while the patient is still in the exam room.
• Ensure all procedures rendered during the visit are documented for proper billing. Ensure that all vaccinations, procedures, notes, etc have been documented in the medical record.
• Escort the client and patient to the front desk and give the medical record and patient visit form to the receptionist for client receipting. Prepare the exam room for the next visit.
Laboratory Procedures and Radiographs
• Accurately perform routine in-house laboratory procedures. Appropriately prepare and handle specimens.
• Prepare specimens for outside laboratory. Obtain results from the lab over the phone or fax.
• Monitor lab supplies and order additional lab supplies as needed.
• Take, develop and maintain radiographs following proper safety procedures.
• Perform routine suture removals, nail trims, and weight checks. Apply bandages and splints under the direction of the attending veterinarian.
• Sterilize instruments.
• Prep patients for procedures.
• Give injections, as directed by veterinarian - intravenous, intramuscular and subcutaneous.
• Examine patients for fleas, skin problems, and other obvious problems.
Marketing and Client Education
• Educate clients regarding preventive medicine and vaccination requirements. Recommend laboratory procedures, such as pre-anesthetic profiles, geriatric screening, fecals, urinalysis, heartworm checks, FeLV testing, etc.
• Promote the practice’s products, programs and services. Utilize passive marketing. Make suggestions to clients about products appropriate for their pet’s condition.
• Give clients handouts and educational materials to take home to further their understanding of veterinary issues.
• Give promotional materials such as leashes, pet bandanas, new client kits, food samples, etc as appropriate.
• Accurately dispense prescription medications as directed by veterinarian. Prepare prescription labels and appropriately package medications.
• Document controlled drug logs anytime a controlled drug is used.
• Ensure that medications are added to the patient’s record and appropriately charged to the client.
• Follow OSHA guidelines concerning safety and handling of hazardous materials.
• Follow established hospital safety guidelines regarding radiographs, controlled drugs, animal handling, etc.
Physical Plant Maintenance
• Clean and straighten exam rooms, treatment and lab areas. Restock exam rooms with supplies as needed. Assist other staff members to keep the public areas of the practice clean and well maintained.
• Clean and maintain all medical equipment as required.
Hospitalized Patient Care
• Assist with morning rotations of animals in kennel as needed. Ensure that all animals receive needed medication. Treat routine surgical patients from the previous day. Maintain any treatments requested by the doctor and document all services rendered.
• Organize daily patient status lists for front office staff and update as needed. Communicate with hospital attendants regarding the needs of patients. Review cases in the hospital with other technical staff before shift changes.
• Exercise appropriate veterinary medical knowledge. Utilize in-house educational materials and continuing education provided by the hospital.
• Exercise knowledge of the hospital’s programs, products and services.
• Maintain state-required continuing education requirements.
• Adhere to all hospital policies and standards regarding uniforms, grooming, smoking, personal calls, etc. as stated in the hospital procedures manual.
• Serve as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients and other members of the hospital staff.
Punctuality and Attendance
• Adhere to the posted work schedule. Arrive for work promptly and be ready to begin working at the start time. Follow hospital policies for reporting lateness or absences.
• Utilize the time clock to clock in and out at the beginning and end of each day and during breaks.
• Demonstrate initiative and teamwork in everyday duties by seeking other work to do during slack times, assisting other employees within the practice, and filling in for other employees as needed.
• Organize work area and exercise time management skills to maximize personal efficiency within the practice. Prioritize tasks and handle multiple tasks in a calm, organized manner.
CONTROLS OVER WORK
The practitioners provide continuing or individual assignments indicating generally what is to be done, limitations, quality and quantity expected, deadlines and priority of assignments. The practitioners provide additional, specific instructions for new, difficult or unusual assignments in animal health care, including suggested work methods or advice on source materials available. The Exam Room Technician uses initiative in carrying out recurring assignments independently without specific instructions, but refers deviations, problems, and unfamiliar situations not covered by instructions to the practitioner for decision or help. The practitioners assure that finished work and methods used are technically accurate and in compliance with instructions or established procedures. Review of the work increases with more difficult assignments, if the veterinary technician assistant has not previously performed similar assignments. Administrative supervision may be provided by the Technician Team Leader.
SKILLS AND KNOWLEDGE:
• Knowledge of the procedures used for receiving, treating, and scheduling patients, for ordering medical supplies, and requesting laboratory tests.
• Knowledge of the use, care, and storage of veterinary instruments, materials, and equipment.
• Knowledge of sterilization techniques to sterilize various instruments and materials.
• Knowledge of the instruments, materials, and standardized procedures used in the full variety of treatments to make preparations and provide “tableside” assistance.
The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee is frequently required to bend, stand, stoop, walk, sit, talk, and listen; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms. The employee is often required to lift and carry animals or materials weighing fifty pounds or more; handle dogs weighing up to 150 lbs.
While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases.
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