– Job Description –
Veterinary Technician – Tier IV
Veterinary Technician Tier IV are under the direct guidance and supervision of the Technician Team Leader and veterinarians. Incumbents of this position are required to assist the practitioners to the fullest possible extent, to help improve the quality of care given to the patients of Santa Monica Pet Medical Center and to aid the practitioners in achieving greater efficiency by relieving them of technical work and administrative detail. The position of shift supervisor also encompasses all the duties of the veterinary technician along with the added responsibilities of overseeing training, supervision of department members during assigned/scheduled shift and flow of operations. Works under the direct supervision of the Head Technician.
• Assist the Head Technician with training and supervision of the technical department to ensure that the standard of patient care and customer service is consistently practiced by members of the technician department.
• Actively direct/assist technicians in their performance of a variety of technical and client education duties that facilitate the work of the practitioners, kennel assistants and the veterinary practice manager who directly or indirectly provide patient care.
• Make recommendations to the Technician Team Leader concerning personnel matters. Direct on-the-job training for new and existing team members. Discuss disciplinary actions needed with the Technician Team Leader and assist with follow through. Resolve informal employee complaints; provide a general explanation of the nature and basis for hospital personnel policies and procedures. Maintain effective employee-management communication.
• Prepare for office hours by stocking drawers in exam rooms and treatment area, by drawing up vaccines, setting up syringes, and assuring that drugs and equipment are ready. Provide restraint of pets for examination and treatment by veterinarian. Prepare medications (both injections and dispensed medications) for both outpatients and inpatients.
• Help doctor administer anesthetics; prepare patients for surgery; monitor patients during surgery and recovery; assist in surgery; administer fluids; perform support therapy to patients in surgery and post-op; remove and ready next patient.
• Properly clean, pack and autoclave all surgical materials after they are used. Keep the operating room properly stocked and prepared for surgery.
• Help the doctor treat patients; assist in medical or surgical procedures such as irrigating wounds, medication, cleansing wounds, and bandaging. Perform the full range of “tableside” assistance to the practitioners.
• Perform clinical laboratory procedures such as fecal flotation exams, heartworm checks, skin scrapings, urinanalysis, fungal cultures, draw blood for laboratory analysis. Prepare samples for shipment to laboratory and prepare laboratory forms. Perform other in-house tests such as parvo virus tests and immunoglobin transfer tests and feline leukemia virus tests. Maintain file of lab test results and ensure patient records have test results recorded in them.
• Take and process all radiographs.
• Perform in-clinic dewormings, record patient weights and temperatures, record observations on patient status such as nature and amount of vomitus, bowel movements, and urinations. Perform ear flushings and pluckings, dentistries for dogs and cats. Monitor vital signs on all patients.
• Assist kennel personnel in keeping patients clean and dry at all times.
• Admit and discharge patients on the doctor’s orders, being especially careful to ensure that patients being discharged are well-groomed and in a medically appropriate state. Answer client questions one-on-one on various aspects of animal care up to, but not including, controversial items and/or those best left to the veterinarians. Pass on information/advice from the practitioners; explain dosage/purpose of medications; reinforce through discussion the proper care and procedures that should be followed at home. Call back/follow-up with clients concerning certain patients; recommend additional visit if patient’s progress does not appear satisfactory.
CONTROLS OVER WORK
The practitioners provide continuing or individual assignments indicating generally what is to be done, limitations, quality and quantity expected, deadlines and priority of assignments. The practitioners provide additional, specific instructions for new, difficult or unusual assignments in animal health care, including suggested work methods or advice on source materials available. The Technician Shift Supervisor uses initiative in carrying out recurring assignments independently without specific instructions, but refers deviations, problems, and unfamiliar situations not covered by instructions to the practitioner for decision or help. The practitioners assure that finished work and methods used are technically accurate and in compliance with instructions or established procedures. Review of the work increases with more difficult assignments, if the technician has not previously performed similar assignments. Administrative supervision may be provided by the Head Technician or Practice Manager.
OTHER SIGNIFICANT FACTS
Skill and Knowledge:
• Knowledge of the procedures used for receiving, treating, and scheduling patients, for ordering medical supplies, and requesting laboratory tests.
• Knowledge of the use, care, and storage of veterinary instruments, materials, and equipment.
• Knowledge of sterilization techniques to sterilize various instruments and materials.
• Knowledge of the instruments, materials, and standardized procedures used in the full variety of treatments to make preparations and provide “tableside” assistance.
• Effective communication and leadership skills. Has the ability to effectively solve problems dealing with staff conflict to personnel issues and performance.
The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee is frequently required to bend, stand, stoop, walk, sit, talk, and listen; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms. The employee is often required to lift and carry animals or materials weighing fifty pounds or more; handle dogs weighing up to 150 lbs.
While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases.
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